Refund policy

 

Thanks for shopping at Coastal Statice.

If you are not entirely satisfied with your purchase, we're here to help.

Conditions for returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We will provide a refund or exchange if the products do not meet the following conditions according to Australian Consumer Law and Consumer Guarantees:

  • Acceptable quality
  • Matching description
  • Any extra promises made about such things like performance, condition and quality

Exception to return

  • Change of mind
  • Misused a product in any way that caused the problem
  • Knew of or were made aware of the faults before you bought the product


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@coastalstatice.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package, in some cases you have to arrange your own return.

Items sent back to us without first requesting a return will not be accepted. 


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your preferred method: your original method of payment or store credit.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If your return does not meet the return criteria, we will refund the returned item value minus the return shipping.

Exchanges 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then process your exchange item (depending on stock availability) and you will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us

If you have any questions on how to return your item to us, contact us at  

hello@coastalstatice.com.au.